🔄 Replacement or Refund

• Replacement: We will send you a new product at no extra cost.
• Refund: If a replacement isn’t available, you’ll receive refund to your original payment method.

🚚 Return Shipping

• If the return is due to a defect or damage, return shipping is free.
• For other cases, return fees may be deducted as per platform policies.

❗ Conditions

• The product must be in original condition, except for the defect claimed.
• For a smooth return always create an unboxing/unpacking video.
• Photos of the damaged item required for verification.
• For multiple quantity returns, you will need to process each product return individually.
• Returns can only be processed with the original tags and packaging.
• All sales are final on size-related issues; please choose accurately.
• Custom or handmade planters may have unique characteristics — slight natural variations are not considered defects.